Last updated: September 10, 2026
Julie Taku Studio wants customers to feel confident when purchasing from us.
Because many of our products are handmade, original, limited, personalized, or created in small quantities, return and refund conditions may vary depending on the item and circumstances of the order.
If you believe your order is damaged, incorrect, or otherwise has a problem, please contact Julie Taku Studio as soon as reasonably possible after receiving it.
We will review each request individually and may ask for relevant order information, photographs, or other details needed to understand the issue.
Where a return, exchange, replacement, or refund is appropriate, the available solution will depend on the product, order status, condition of the item, shipping circumstances, and applicable consumer-protection requirements.
Certain handmade, personalized, commissioned, custom-made, or special-order items may be subject to different return conditions.
Shipping costs, return arrangements, and refund timing may also vary depending on the circumstances and destination.
Nothing in this policy is intended to limit any rights that customers may have under applicable consumer-protection law.
For questions about returns or refunds, please contact us through the Contact page on this website.